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What should I do if my certification recording fails to upload?

Updated over 10 months ago

If your video fails to upload, the website should direct you to download the video to your own computer, then have you click through to a link where you can drop in that file and upload it. After you upload this file via this method and get approval by a Schoolhouse admin or volunteer, it will enter the normal certification peer review pool. It may take a couple days longer to hear back when you have to do this backup upload process, but you should still hear back on your certification within a week.

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